1. Your Right to Cancel (Right of Withdrawal)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with Decree-Law 24/2014.
2. Exceptions
The right of withdrawal does not apply to bottles that have been opened or where the seal has been broken, for hygiene and product-quality reasons, once delivered. It also does not apply to international orders (Japan, Hong Kong, Singapore and other non-EU destinations), which are not covered by EU consumer withdrawal rules; any return for these orders is handled on a case-by-case, goodwill basis — contact us to discuss.
3. How to Request a Return
Email info@terroirhubwine.com within 14 days of receiving your order, quoting your order number. You may use the model withdrawal form provided by the DGC (Direção-Geral do Consumidor) or simply state clearly that you wish to withdraw from the contract.
4. Returning the Goods
Send the goods back, unopened and in their original packaging, within 14 days of notifying us. Unless we offer to collect the goods ourselves, you are responsible for the cost of returning them.
5. Refunds
We will refund the price paid, including standard delivery charges, within 14 days of receiving the returned goods (or proof of dispatch, if earlier), using the same payment method you used to pay, unless you agree otherwise.
6. Damaged or Faulty Products
If your order arrives broken, damaged or faulty, contact us within 48 hours of delivery with photos of the product and packaging, and we will arrange a replacement or full refund, including return shipping, at no cost to you.
7. Contact
Abadia de Sabores, Lda — info@terroirhubwine.com — +351 966 141 533.